If you’re missing notifications in SOLIDWORKS PDM, especially those typically delivered to your internal inbox in the PDM client, there’s a good chance the SOLIDWORKS PDM Database Service is not running on the server. This service is critical for processing and delivering notifications such as workflow state changes, transitions, and user actions, and it’s often the core issue behind SOLIDWORKS PDM notifications troubleshooting. If it’s not running, users may not receive notifications as expected.
How to Resolve the Issue
Follow these steps on the PDM server to restore notification functionality:
1. Open the Database Server Configuration
- On the server, launch SOLIDWORKS PDM Database Server Configuration.
2. Verify SQL Connection
- Ensure the SQL connection is properly configured using the
sausername and password. You may have to request this from IT.
3. Check Windows Services
- Open the Windows Services Console:
PressWin + R, typeservices.msc, and press Enter. - Locate the service named SOLIDWORKS PDM Database Service.
4. Start the Service
- If the service is stopped, right-click on it and select Start.
- Make sure its startup type is set to Automatic to prevent this issue in the future.
5. Open your Inbox
Still not working?
Contact Blue Byte Systems for expert PDM support